Motivation, skills, knowledge or environment [...]

Training may not be the answer. Lack of knowledge is not the only reason why people may not be able to perform a particular activity. The problem might arise from anyone of

  • Motivation
  • Skills
  • Knowledge
  • Environment

On a related notion, this on coaching argues that the four major causes of performance problems are

  1. Knowledge or skills
  2. Process
  3. Resources
  4. Motivation or culture

That's perhaps a slightly better formulation. Offers a "Performance Analysis Quadrant" to aid analysis. Has some references and more detail.

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